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policies

cancellation policy:

We require 24 hours notice for all cancellations to avoid charging a cancellation fee of $25 per service booked. To be considered valid, cancellations must be made through the location at which the appointment was made via the Blo app, email or phone at least 24 hours prior to the appointment. For appointments cancelled within 24 hours or for which the Guest fails to show, the $25 cancellation fee per service booked will apply. For group bookings, each guest that fails to cancel or show will be charged $25 per service booked.

Please note that Blo Bridal services, Blo on the Go (BOTG) and Blo Parties are subject to different cancellation policies and fees. Deposits paid on Blo Bridal, BOTG and Blo Party bookings are non-refundable. Please refer to the Blo Bridal, BOTG or Blo Party agreement as prepared by the Blo Location providing said services for full pricing, terms and conditions.

late policy:

If you are 10+ minutes late for your appointment, we might have to cancel, reschedule, or adjust your service(s) to fit the remaining time. If we adjust or reschedule your service, the full cost of the service still applies. If we do not hear from you 15 minutes into your appointment, or if we cannot adjust or reschedule your service, it will be considered cancelled and the applicable cancellation fee(s) will apply. 

return policy:

We want you to love your new purchase! We accept returns within 21 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase. As our locations are all individually owned and operated, all items must be returned to the location of purchase. 

Please note that all services, tabs (prepaid series),gift cards/gift certificates and memberships are non-refundable.

gift card and gift certificate policy:

Gift cards will be delivered to you activated and ready to use. Please treat them like cash. Blo is not responsible for lost or stolen gift cards. 

Gift cards or gift certificates do not expire and are only valid in the country of purchase. 

extension policy:

All of our Stylists have completed comprehensive training and have learned how to handle extensions with care. However, Blo Blow Dry Bar is not responsible for damaged or loose extensions as a result of a Blo service.

Guests with bonded extensions, including “tape-in”, “beaded–in” or “sewn-in”, will be charged a $15 fee to allow for the extra care and time required to style the extensions.Guests with “sewn-in” extensions are advised to reach out to their local Blo prior to booking their appointment. This will allow us to assess your needs and confirm we can provide you with service that meets Blo standards.

Guests who would like to have “clip-in” or “halo” extensions installed by Blo will be charged a $15 installation fee. Extensions must be clean, dry, detangled and ready for installation. Extensions requiring washing and drying will be charged at the price of a blow out. Please note that Blo does not currently offer “tape-in” extension installations or move-ups.

stylist requests:

While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular stylist. We’ll do our best – pinky swear! 

mane squeeze membership:

Want the low down on Mane Squeeze membership terms and conditions, click here

blo tab:

Blo tabs are non-transferable, non-refundable, and valid only in the country of purchase. Pricing varies by market.

promotions:

Promotions will be applied during checkout at your local BloThey will not appear online, in the App or in confirmation emails. In addition, pricing and promotions vary by location and can be subject to change. 

credit cards:

A credit card will be used to hold an appointment but will not be charged at the time of booking an appointment. The only time a credit card will be charged is at the time of payment (as determined by the Guest) or due to a late cancellation. By providing your credit card to book an appointment you accept the terms of our cancellation policy and agree to have your credit card charged the cancellation fee in the event of a late cancellation. 

dry style policy:

A dry style is a no-wash, no-blow dry service that is performed on clean dry hair for the price of $25-$35 depending on the market. Dry style services are only available as a walk-in service and cannot be booked online, through the blo app, text or phone.   

For a service to qualify as a dry style it must be achievable within 20 minutes or less and on hair that is deemed in good condition (clean, dry, not overly matted or tangled).  

Only Blo’s 7 signature styles, as outlined in the hair menu, will qualify for a dry style, with the exception of a simple French braid which may be substituted for the ‘Go Fish’ fishtail braid.  

Guests who are late and may be subject to a dry style service will be charged the full price of the service booked. Dry style services will not be offered at the reduced rates as defined above on select days such as New Year’s Eve, Christmas Eve and the day before Thanksgiving. Blo locations have the right to refuse a dry style service should it not meet the criteria as defined above or if the quality of work will be compromised without the full wash and style. Walk-in, dry style appointments will only be accommodated based on stylist availability. 

Guidelines for determining whether a dry style can be accommodated (must answer yes to all points below): 

  • Style can be achieved in 20 minutes or less 
  • Style does not require the use of a blow dryer 
  • Guest has clean, dry hair that is in good condition (no excessive matting or tangles) 
  • Guest is choosing one of the 7 signature styles (or a simple French braid) 
  • Guest is a ‘walk-in’ 
  • Stylist is available to accommodate the walk-in Guest 
  • Quality of work will not be compromised by offering a dry style 

blo hair services