Policies

US Cancellation, Rescheduling, Late Arrival & NoShow Policy

cancellation policy:

We require 24 hours notice to cancel or reschedule your appointment to avoid charging a cancellation fee of $25 per service booked. By entering your credit card information, which is encrypted and stored to your customer profile, you agree to accept our cancellation and no-show policy fees. All applicable cancellation fee(s) will be charged to your card if you cancel within 24 hours of the start of your appointment.

To be considered valid, cancellations must be made through the location at which the appointment was made via the Blo app, email or phone at least 24 hours prior to the appointment. For appointments cancelled within 24 hours the $25 cancellation fee per service booked will apply. For group bookings of two or more, each guest that cancels within 24hrs will be charged $25 per service booked. If you or any member of your group fails to cancel or show for your appointment(s) you will be considered a no-show and the no-show policy will apply.

Please note that Blo Bridal services, Blo on the Go (BOTG) and Blo Parties are subject to different cancellation policies and fees. Deposits paid on Blo Bridal, BOTG and Blo Party bookings are non-refundable. Please refer to the Blo Bridal, BOTG or Blo Party agreement as prepared by the Blo Location providing said services for full pricing, terms and conditions.

REBOOKING/RESCHEDULING POLICY:

Please refer to the cancellation policy.

late policy:

If you are 10+ minutes late for your appointment, we might have to cancel, reschedule, or adjust your service(s) to fit the remaining time. If we adjust, cancel or reschedule your service, you will be charged the full cost of the service(s).

no show policy:

If you no-show for your appointment, you will be charged the full cost of each service booked (the total cost of the appointment). Your appointment will be considered a no-show if you fail to show up or fail to cancel or reschedule prior to the start of your appointment. For group bookings of two or more, your card will be charged for each service that any member of the group fails to show for. By entering your credit card information, which is encrypted and stored to your customer profile, you agree to accept our cancellation and no-show policy fees.

 

Canadian Cancellation, Rescheduling, Late Arrival & NoShow Policy

At Blo Blow Dry Bar, we value your time and our stylists’ time. When you book an appointment, a stylist and service window are reserved just for you. The following policies help us deliver a great experience for all Guests while supporting our teams.

EXPRESS CONSENT & PAYMENT AUTHORIZATION

By booking an appointment and providing a credit card, you expressly authorize Blo Blow Dry Bar to charge your card on file for any applicable fees in accordance with this Cancellation, Rescheduling, Late Arrival, and No-Show Policy.

These fees may result from cancellations, rescheduling, late arrivals, or failure to appear for your appointment. Applicable fees vary based on timing and circumstance and may include charges up to 100% of the scheduled service price.

You further authorize this credit card to be used as your default payment method for all digital and in-person transactions related to your appointment. All such charges are non-refundable.

CANCELLATIONS & RESCHEDULING

More Than 24 Hours’ Notice

You may cancel or reschedule your appointment 24 hours or more before your scheduled start time at no charge.

Within 24 Hours – Prior-Day Cancellations & Rescheduling

If you cancel or reschedule your appointment within 24 hours of the scheduled start time, but prior to the calendar day of your appointment, a $25 fee per service booked will apply.

Online cancellation and rescheduling close 24 hours prior to your appointment. Within this window, please contact the bar directly by phone, email, or text (as available).

Requests to cancel or reschedule are assessed based on the time the request is sent, not when the bar processes or reviews the message.

Same-Day Cancellations & Rescheduling

If you cancel or reschedule your appointment on the same calendar day as your scheduled service, a fee equal to 100% of the total cost of all services and add-ons booked will apply.

LATE ARRIVAL POLICY

We understand that delays happen and will always do our best to accommodate late arrivals while keeping the bar on schedule for all Guests.

• Up to 10 minutes late:
  We will make every effort to provide the full service experience.

• 10+ minutes late:
  Your service may be shortened or modified to fit the remaining available time. The full service price will still apply.

• 15+ minutes late:
  You may be considered a no-show, and a 100% service charge may apply.

 

NO-SHOW POLICY

If you do not arrive for your scheduled appointment and have not cancelled or rescheduled in advance, you will be charged 100% of the total price of all services and add-ons booked.

 

HOLIDAY CANCELLATION & RESCHEDULING POLICY

Appointments scheduled on December 24 (Christmas Eve) and December 31 (New Year’s Eve) are subject to the following policy:

Any appointment cancelled or rescheduled within 24 hours of the scheduled appointment start time will incur a charge equal to 100% of the total price of all services and add-ons booked.

GROUP BOOKINGS

A group booking is defined as three (3) or more appointments booked together for the same date and location.

Group bookings may require a deposit at the time of booking. When required:

• Deposits are non-refundable

• Deposits may be applied toward the total cost of services on the day of the appointment

• Deposit amounts and requirements may vary by bar, date, time, or service type

If a group booking is cancelled, rescheduled, reduced in size, or partially cancelled, the deposit will be forfeited in accordance with this policy.

Group bookings scheduled during peak times, holidays, or special events may be subject to additional terms communicated at the time of booking.

All other cancellation, rescheduling, late arrival, and no-show policies continue to apply to group bookings.

POLICY ACCEPTANCE

Booking an appointment—whether online, by phone, text, email, or through any automated system—constitutes acceptance of this policy.

 

return policy:

We want you to love your new purchase! We accept returns within 21 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase. As our locations are all individually owned and operated, all items must be returned to the location of purchase.
Please note that all services, tabs (prepaid series), gift cards/gift certificates and memberships are non-refundable.

gift card and gift certificate policy:

Gift cards will be delivered to you activated and ready to use. Please treat them like cash. Blo is not responsible for lost or stolen gift cards.
Gift cards or gift certificates do not expire and are only valid in the country of purchase. Gift cards and gift certificates are non-refundable.

extensions policy:

All of our Stylists have completed comprehensive training and have learned how to handle extensions with care. However, Blo Blow Dry Bar Inc. is not responsible for damaged or loose extensions as a result of a Blo Blow Dry Bar Inc. service.

Guests with bonded extensions, including “tape-in”, “beaded–in” or “sewn-in”, will be charged a $20 fee to allow for the extra care and time required to style the extensions. Guests with “sewn-in” extensions are advised to reach out to their local Blo prior to booking their appointment. This will allow us to assess your needs and confirm we can provide you with service that meets Blo standards.

Guests who would like to have “clip-in” or “halo” extensions installed by Blo will be charged a $20 installation fee. Extensions must be clean, dry, detangled and ready for installation. Extensions requiring washing and drying will be charged at the price of a blow out. Please note that only select locations offer tape-in extension installations and move-ups.

detangling policy:

All Blo services include a routine amount of detangling. If you arrive to your appointment with hair that requires more extensive detangling (anything exceeding 5-minutes), we may need to cancel, reschedule, or—if timing permits—book you into our Detangling Service.

The cost of cancelling or rescheduling due to excessive detangling needs is $25 per service booked. The Detangling Service is billed at $50/hour, in 30-minute increments. (that is, $25 for 30 minutes, $50 for 60 minutes, $75 for 90 minutes, etc.)

To help us stay on time and provide every Guest with a great experience, we ask that you arrive with hair that is ready to be serviced. If you anticipate the need for extra detangling, please consider booking our Detangling Service in advance.

extended time:

stylist requests:

While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular stylist. We’ll do our best – pinky swear!

mane squeeze membership:

Want the low down on Mane Squeeze membership terms and conditions? Click here.

blo tab:

Blo tabs are non-transferable, non-refundable, and valid only in the country of purchase. Pricing varies by market. Blo tabs can only be purchased in a Blo location and cannot be purchased by phone, email, or online at this time.

promotions:

Promotions will be applied during checkout at your local Blo. They will not appear online, in the App or in confirmation emails. In addition, pricing and promotions vary by location and can be subject to change.

credit cards:

A credit card will be used to hold an appointment but will not be charged at the time of booking an appointment. The only time a credit card will be charged is at the time of payment (as determined by the Guest) or due to a late cancellation or no-show. By providing your credit card to book an appointment you accept the terms of our cancellation and no-show policy and agree to have your credit card charged the applicable fees in the event of a late cancellation or no-show.

Dry Style Policy:

A dry style is a no-wash, no-blow dry service that is performed on clean dry hair for the price of $30-$40 depending on the market.

For a service to qualify as a dry style it must be achievable within 20 minutes or less and on hair that is deemed in good condition (clean, dry, not overly matted or tangled).

Only Blo’s 5 signature styles, as outlined in the hair menu, will qualify for a dry style.

Guests who are late and may be subject to a dry style service will be charged the full price of the service booked. Dry style services will not be offered at the reduced rates as defined above on select days such as New Year’s Eve, Christmas Eve and the day before Thanksgiving. Blo locations have the right to refuse a dry style service should it not meet the criteria as defined above or if the quality of work will be compromised without the full wash and style. Walk-in, dry style appointments will only be accommodated based on stylist availability. Dry Styles may be bookable online at select locations or during promotional periods.

Guidelines for determining whether a dry style can be accommodated (must answer yes to all points below):

• Style can be achieved in 20 minutes or less.
• Style does not require the use of a blow dryer.
• Guest has clean, dry hair that is in good condition (no excessive matting or tangles).
• Guest is choosing one of the 5 signature styles.
• Quality of work will not be compromised by offering a dry style.