Policies
cancellation policy:
We require 24 hours notice to cancel or reschedule your appointment to avoid charging a cancellation fee of $25 per service booked. By entering your credit card information, which is encrypted and stored to your customer profile, you agree to accept our cancellation and no-show policy fees. All applicable cancellation fee(s) will be charged to your card if you cancel within 24 hours of the start of your appointment.
To be considered valid, cancellations must be made through the location at which the appointment was made via the Blo app, email or phone at least 24 hours prior to the appointment. For appointments cancelled within 24 hours the $25 cancellation fee per service booked will apply. For group bookings of two or more, each guest that cancels within 24hrs will be charged $25 per service booked. If you or any member of your group fails to cancel or show for your appointment(s) you will be considered a no-show and the no-show policy will apply.
Please note that Blo Bridal services, Blo on the Go (BOTG) and Blo Parties are subject to different cancellation policies and fees. Deposits paid on Blo Bridal, BOTG and Blo Party bookings are non-refundable. Please refer to the Blo Bridal, BOTG or Blo Party agreement as prepared by the Blo Location providing said services for full pricing, terms and conditions.
REBOOKING/RESCHEDULING POLICY
Please refer to the cancellation policy.
late policy:
If you are 10+ minutes late for your appointment, we might have to cancel, reschedule, or adjust your service(s) to fit the remaining time. If we adjust, cancel or reschedule your service, you will be charged the full cost of the service(s).
no show policy:
If you no-show for your appointment, you will be charged the full cost of each service booked (the total cost of the appointment). Your appointment will be considered a no-show if you fail to show up or fail to cancel or reschedule prior to the start of your appointment. For group bookings of two or more, your card will be charged for each service that any member of the group fails to show for. By entering your credit card information, which is encrypted and stored to your customer profile, you agree to accept our cancellation and no-show policy fees.
return policy:
We want you to love your new purchase! We accept returns within 21 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase. As our locations are all individually owned and operated, all items must be returned to the location of purchase.
Please note that all services, tabs (prepaid series), gift cards/gift certificates and memberships are non-refundable.
gift card and gift certificate policy:
Gift cards will be delivered to you activated and ready to use. Please treat them like cash. Blo is not responsible for lost or stolen gift cards.
Gift cards or gift certificates do not expire and are only valid in the country of purchase. Gift cards and gift certificates are non-refundable.
extensions policy:
All of our Stylists have completed comprehensive training and have learned how to handle extensions with care. However, Blo Blow Dry Bar Inc. is not responsible for damaged or loose extensions as a result of a Blo Blow Dry Bar Inc. service.
Guests with bonded extensions, including “tape-in”, “beaded–in” or “sewn-in”, will be charged a $20 fee to allow for the extra care and time required to style the extensions. Guests with “sewn-in” extensions are advised to reach out to their local Blo prior to booking their appointment. This will allow us to assess your needs and confirm we can provide you with service that meets Blo standards.
Guests who would like to have “clip-in” or “halo” extensions installed by Blo will be charged a $20 installation fee. Extensions must be clean, dry, detangled and ready for installation. Extensions requiring washing and drying will be charged at the price of a blow out. Please note that only select locations offer tape-in extension installations and move-ups.
detangling policy:
All Blo services include up to 15 minutes of hair detangling. If you arrive to your appointment with hair in a condition that requires more than 15 minutes of detangling, we may have to cancel, reschedule, or, if timing permits, book you into our Detangling Service. The cost of cancelling or rescheduling the appointment is $25 per service booked. The cost of the Detangling Service is $50/hour and is billable in 30-minute increments for anytime beyond the 15 minutes of detangling that is included as part of the service. To ensure we can service all Guests efficiently at their desired appointment times we ask that Guests arrive to their appointment with hair that is ready to be serviced or take advantage of booking our Detangling Service online (ahead of your scheduled appointment).
blow out with extended time/ diffused style blow out with extended time:
A Blow Out with Extended Time (or Diffused Style Blow Out with Extended) Time is our signature Blow Out service, inclusive of a wash, for Guests who require 75 minutes or more to complete their blow out. This service is ideal for Guests with hair length, density or texture that requires a longer blow out time. To ensure we can service all Guests efficiently at their desired appointment times we ask that Guests who require more than 75 minutes for a blow out/diffused style blow out or those who are unsure whether they should book our standard Blow Out or Blow Out with Extended Time/ Diffused Style Blow Out with Extended Time, call their local Blo so they can help you book the appropriate amount of time. Pricing for the Blow Out with Extended Time / Diffused Style Blow Out with Extended Time service is an additional $15 above the cost of a blow out (or diffused style blow out) for the extended time service. Add an additional $15 for extensions.
stylist requests:
While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular stylist. We’ll do our best – pinky swear!
mane squeeze membership:
Want the low down on Mane Squeeze membership terms and conditions? Click here.
blo tab:
Blo tabs are non-transferable, non-refundable, and valid only in the country of purchase. Pricing varies by market. Blo tabs can only be purchased in a Blo location and cannot be purchased by phone, email, or online at this time.
promotions:
Promotions will be applied during checkout at your local Blo. They will not appear online, in the App or in confirmation emails. In addition, pricing and promotions vary by location and can be subject to change.
credit cards:
A credit card will be used to hold an appointment but will not be charged at the time of booking an appointment. The only time a credit card will be charged is at the time of payment (as determined by the Guest) or due to a late cancellation or no-show. By providing your credit card to book an appointment you accept the terms of our cancellation and no-show policy and agree to have your credit card charged the applicable fees in the event of a late cancellation or no-show.
Dry Style Policy:
A dry style is a no-wash, no-blow dry service that is performed on clean dry hair for the price of $30-$40 depending on the market.
For a service to qualify as a dry style it must be achievable within 20 minutes or less and on hair that is deemed in good condition (clean, dry, not overly matted or tangled).
Only Blo’s 5 signature styles, as outlined in the hair menu, will qualify for a dry style.
Guests who are late and may be subject to a dry style service will be charged the full price of the service booked. Dry style services will not be offered at the reduced rates as defined above on select days such as New Year’s Eve, Christmas Eve and the day before Thanksgiving. Blo locations have the right to refuse a dry style service should it not meet the criteria as defined above or if the quality of work will be compromised without the full wash and style. Walk-in, dry style appointments will only be accommodated based on stylist availability. Dry Styles may be bookable online at select locations or during promotional periods.
Guidelines for determining whether a dry style can be accommodated (must answer yes to all points below):
- Style can be achieved in 20 minutes or less.
- Style does not require the use of a blow dryer.
- Guest has clean, dry hair that is in good condition (no excessive matting or tangles).
- Guest is choosing one of the 5 signature styles.
- Quality of work will not be compromised by offering a dry style.